The Road To Ruin

Proof, if it were needed, and really it wasn't, that the season has misfired comes in the form of a report from the organisation for small to medium-sized businesses. Revenue down by as much as 25% for bars and restaurants, even during the height of summer. Of course, one never really knows with these stats and percentages; there was another report recently which indicated that tourist spend had been up. Common sense suggests that the fall is more representative, though it doesn't tell the full story as there are places I know for a fact that have enjoyed increases this season. Nevertheless, the figures don't surprise, and it is not only the bar and restaurant trade that has endured a hard year; the sea-based businesses have also seen a slump. I know of one that reports about a 30% decrease. Messing about on the sea is an optional extra at the best of times; at the worst of times it ceases to be an option.

Elsewhere, reps are being allowed to go home early as there simply aren't the people, and from next year there is to be a trimming of rep staff for the season as a whole; at least, that's the word coming out of First Choice mouths. This is not necessarily a reaction to economic circumstances, though they may hasten a strategy for more remote forms of guest assistance, one which I heard that TUI had in mind. Phone services, be they helplines or via mobile phones, are likely to be the de-personalised reps of the future.

Reps may get a bad press, but they are far from all bad. One of their problems is a lack of information, something I referred to recently in respect of the rep giving the wrong advice for a bus to Palma. But how much information can they truly be expected to assimilate if they don't know a resort? There may be the resort "bibles" for them to digest and learn on arrival, but - as with anything - if you don't use what you learn, you forget it. Reps that come back for the following year may find themselves allocated to a different resort. Where's the sense in that? They have to do the learning all over again for somewhere else. However, in future it is likely that there will be fewer of them. Bad press or not, I would reckon most tourists prefer the personal touch, even if it is misinformed. Rather than turning to the telecoms services, chances are the guests will rely more on hotel receptions, which may not be what hotel receptions want to hear. And somehow I can't see some old dears needing a chemist texting a request for information.


BANKING CRISIS
The banking crisis continues its claim on victims and now it has branched out from its epicentre of Anglo-Saxon capitalism; a Belgian bank does not fall into this category. The Spanish bank, Santander, is a white knight for a British bank, which all sounds as though the Spanish system is bearing up where others aren't. Up to a point, this is the case. Spanish banks, for example, didn't have great exposure to Lehman's, but loss of confidence knows few boundaries, be it among consumers or financial markets. The real danger for Spain lies with its debt; the country ranks alongside the UK in this regard, and much of this debt is the result of reckless mortgage lending. There is also a concern regarding Spain's reserves, which the Bank of Spain sold off to finance the country's current account deficit, meaning that that if there were to be a banking crisis, the national bank might be stretched as the lender of last resort, notwithstanding Spain's place within the European monetary system. Recently, the head of the Sa Nostra bank on the island offered reassurances that the financial sector was strong, but there have been plenty of mumblings to the contrary. Spanish banks may not have had the buffeting of those in the UK or the US, but don't be sure that they won't. This sucker may not be going down, or anything like it, but this sucker could yet get sucked. The perversity of the House of Representatives' vote is only likely to add to the potential for collapse in countries and banks as yet unaffected, though surely to God they will reverse this vote.


PUERTO POLLENSA PEDESTRIANISATION
Well, it's started - as of yesterday. After all the uncertainty as to what would be pedestrianised and when, the first phase of the trial sees a closure between the calles Elcano and Temple Fielding; the part from Temple Fielding to the Avenida Paris appears to still be open in the Alcúdia direction. Buses can still use the road, but taxi drivers cannot and there is also some question as to use by the Guardia Civil whose local HQ, it should not be forgotten, is right by the Avenida Paris. Makes one wonder - did they talk to the Guardia and the police about all this?


THE UM MINISTERIAL ISSUE
The head of the Unió Mallorquina, Miquel Nadal, has come to the aid of the party. He will replace Francesc Buils as tourism minister. So I am sure we are all relieved at this news.


QUIZ
Yesterday's title - Re-Flex. Today's title - this was an album by one of the greats of British folk music.

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Index for September 2008

Alcúdia Fair 2008 - 20 September 2008, 22 September 2008
Animal welfare - 10 September 2008, 28 September 2008
Architecture - 13 September 2008
Balearic Government - 18 September 2008, 29 September 2008
Banks - 30 September 2008
Bars - 17 September 2008
Binissalem - 20 September 2008, 22 September 2008
Blogs - 11 September 2008
Catalan - 12 September 2008
Climate change - 20 September 2008
Debt - 9 September 2008
Driving licences - 22 September 2008, 23 September 2008
Economic crisis - 18 September 2008, 28 September 2008, 30 September 2008
Expatriates - 23 September 2008
Fairs - 15 September 2008, 20 September 2008, 28 September 2008
Feria del Mar 2008 - 15 September 2008
Fines - 26 September 2008
Flags - 1 September 2008
Flies - 5 September 2008
Football - 3 September 2008, 6 September 2008, 10 September 2008
Franco - 1 September 2008, 7 September 2008
Hills - 21 September 2008
Hotels - 3 September 2008, 16 September 2008, 22 September 2008, 28 September 2008
Iberian ham - 22 September 2008
Immigration - 8 September 2008
Integration - 23 September 2008
Languages - 12 September 2008, 14 September 2008
Mallorcans - 27 September 2008
Media - 23 September 2008
Mountains - 21 September 2008
Open-water swimming - 2 September 2008
Pedestrianisation - 11 September 2008, 14 September 2008, 24 September 2008, 30 September 2008
Pickpocketing - 2 September 2008
Political parties - 29 September 2008
Pollensa town hall - 6 September 2008
Processionary caterpillars - 5 September 2008
Property market - 3 September 2008
Railways - 13 September 2008
Ramón Llull - 12 September 2008
Real Mallorca - 3 September 2008, 6 September 2008, 10 September 2008
Reps - 17 September 2008, 30 September 2008
Road signs - 11 September 2008
Roads - 11 September 2008, 14 September 2008, 18 September 2008, 19 September 2008, 24 September 2008, 30 September 2008
Schools - 14 September 2008
Scratch cards - 8 September 2008
Seasonal workers - 17 September 2008
Show cooking - 15 September 2008
Small town mentality - 27 September 2008
Social tourism - 5 September 2008
Son Real - 6 September 2008
Storms - 12 September 2008, 14 September 2008
Street drinking - 26 September 2008
Street names - 7 September 2008
Street selling - 25 September 2008, 26 September 2008
Sunwing Resort - 16 September 2008
Tour operators - 12 September 2008, 30 September 2008
Tourist behaviour - 16 September 2008
Tourist days - 11 September 2008, 15 September 2008
Tourist spend - 30 September 2008
Town halls - 6 September 2008, 19 September 2008
Trains - 13 September 2008
Unemployment - 3 September 2008
Unió Mallorquina - 29 September 2008, 30 September 2008
Vermar 2008 - 20 September 2008
Violence - 15 September 2008
Walls - 4 September 2008
WiFi - 1 September 2008
Wine - 20 September 2008
Winter tourism - 5 September 2008, 25 September 2008
XL Leisure Group - 12 September 2008
Young adults - 9 September 2008