Sunday, December 26, 2010

To The Alcúdia Station: Estación Náutica

Never let it be said that things move swiftly. So slowly do they move that you can be forgiven for believing that whatever they are had been forgotten. As is, or was, the case with the Estación Náutica in Alcúdia.

You have to go back to February 2009 to be reminded of when this concept first surfaced in Alcúdia. In May of that year it was actually signed into being. And then? Silence. But the silence has now been broken. The business association behind the "estación" in Alcúdia has finalised the process of its candidature to become a part of the Asociación Española de Estaciones Náuticas (AEEN). A further meeting in January should seal this candidature and allow Alcúdia to call itself an "estación náutica".

We can all breathe a sigh of relief. Put out the bunting perhaps. We would do if we really knew what the whole thing was about and, more importantly, what benefits it is likely to bring. I can go back to a meeting at Alcúdia town hall in February last year to remind myself of the degree to which attendees were unclear. I can recall a later meeting, one that I didn't attend, but which was - as it was described to me - full of those looking to extract whatever benefits they could for themselves. Whatever the concept was, it appeared to be a recipe for self-interest.

Let me try and clarify. An "estación náutica", and this description is aided with the words of the head of tourism in the town as expressed in May 2009, is "a tourist product with accommodation and water-sports activities sold as a tourist package that allows the tourist to engage in the likes of sailing and underwater activities and complementary activities such as golf and horse-riding". Alcúdia will become the first such "estación" in Mallorca; others exist elsewhere in the Balearics and on the mainland. AEEN's website declares that these centres are the "best nautical destinations in Spain".

There is a lengthy document which lists the requirements for becoming an "estación náutica" and the benefits of doing so. If I try and put them in a nutshell, they demand levels of quality and service of all participating members, of whatever type of business, and the use of the "estación náutica" brand as a mark of quality. There is also a requirement, one to tackle seasonality, which demands a minimum of the principal offer of accommodation and water-sport activities from March to November; a requirement that should be a benefit.

The concept does not necessarily mean creating anything new - Alcúdia has plenty of water-sports activities plus all the complementary activities and offers. It is largely a marketing exercise.

Anything that might assist tourism in Alcúdia (or anywhere else that fancies branding itself in this way) has to be welcomed. But questions do arise. One is why it requires an outside agency, AEEN, to bring parties together in establishing a "brand" that already exists? Or rather, could have existed if parties had been minded to put their heads together to come up with something similar.

Secondly, would it really help with lengthening the season? Menorca has such centres. Are they operating for the minimum period set out? Maybe they are, but whether anyone is going to them or indeed can get a flight out of season, I couldn't honestly say. Thirdly, there is the matter of organisation.

What you will have is a further agency involved in tourism, one separate to the town hall but which will presumably work alongside the town hall. There will be a separate website, a separate office (like a tourism information office, I guess) and separate promotional material. Duplication is everything in tourism promotion.

This could all be a great success, and innovation is not to be sniffed at, if success does follow. But what would be useful to know is what hard benefits have accrued to those resorts in the Balearics and the mainland that already operate as an "estación náutica". Does this marketing have a positive bottom-line effect? Well, does it? I have searched for examples which might indicate this, but without success.

However, one does also need to consider this in the longer-term. Establishing a reputation as a water-sports centre doesn't happen overnight, nor does one for high quality. So in terms of measuring benefits, some patience is necessary.

There remains, though, one final question. The name "estación náutica" might mean something to the Spanish, but what does it mean to those from other countries. How is it translated? A nautical destination in English, according to AEEN. Sorry, this doesn't cut it. Water-sports centre or resort? Better perhaps, but isn't Alcúdia already known as this? Maybe it isn't, in which case fine, but water-sports resort conjures up an image of something different, of something specific, of something new. And unfortunately, apart from the "brand" name, it is none of these.


Any comments to andrew@thealcudiaguide.com please.

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