From the first encounter you know it will be good. A welcoming smile, a handshake, a sir, a madam; not a simple and often disinterested “hi there” or worse still a “hello, mate”, but a greeting that smacks of client care and professionalism. That client care and professionalism last the whole of the trip, and it is a long trip, a day tour of the island with No Frills Excursions.
What is it that makes for a good excursion? For a tour into the Tramuntana mountains, a catamaran to Port de Soller, the tram to the old town of Soller and then the train to Palma, it is easy to identify the essential components - a comfortable ride, terrific scenery, a stop here and there, a walk here and there. These are the basics. But one asks again - what makes for a good excursion?
Some visitors prefer the freedom of touring the island independently, but many want the organisation of an excursion. They pay for that scenery of course, but they also pay - or rather have the right to expect that they are paying - for something a bit extra. It’s that old management and marketing motto of “added value”. It’s also attention to detail and the notion of putting the customer (sorry, client) first. And client it is. Not customers, not “people”, not “some folk”, but clients.
That question again - what makes for a good excursion? In terms of the island tour, the scenery from the coach, the catamaran, the train is vital, as are the tranquility and sheer awe of the mountains. They all make for a magical experience, a day quite like no other. As does coming across a horse and trap on the hairy mountain road, seeing the mountain goats on their pinnacles of rock, taking in the sheer-faced sleepiness of the cove at Sa Calobra, seeing the new chic of Port de Soller, hearing the rattle of the tram to the town of Soller. All of these things.
But there is far more to it. An excursion, much like a bar or restaurant, is highly intangible. There are the physical elements - the view, the drink, the meal - but it is the rest that makes the difference. That difference lies with a history of the road that runs from Alcúdia to Puerto Pollensa; lies with giving a geological explanation for the different colours of sand in response to a client question; lies with stating and then re-stating important information (times of meeting for instance); lies with the called-ahead orders for a restaurant; lies with the organisation of clients within good time for the tram journey; lies with the touches of humour and all the additional information; lies with being available all the time. It was Toni on this occasion, but it could have been someone else at No Frills. And all this carried off with patience and courtesy; all carried off in October during a long day trip at the end of a long season.
Just in case you are wondering. A friend went on the No Frills island tour. This is an interpretation of his day and his impressions. This is no article in exchange for. The trip was paid for. This is an independent opinion. “Brilliant” was the word; that summed up a perfect day.
QUIZ
Yesterday - Jan and Dean. The Carpenters only as a last resort. Today’s title? Way too easy, so on the BBC version who played the sax solo?
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